This Privacy Policy outlines Octavos Solutions Pvt. Ltd. ’s approach to Data Protection and Privacy to fulfill its obligations under the Information Technology Act, 2000 in conjunction with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (applicable laws and regulations) . This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode.
In this Privacy Policy, the expressions ‘Personal Data’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Data.
Throughout this document, “we”, “us”, “our”, “ours” refer to OCTAVOS ENTERPRISE SOLUTIONS PVT. LTD. Wherever we have said ‘you’ or ‘your’, this means YOU.
OCTAVOS ENTERPRISE SOLUTIONS PVT. LTD. is a company incorporated and registered under the provisions of the Companies Act, 2013 with its registered office at 14th Floor, Block A 1410, Navratna Corporate Park,Ambli Road, Ahmedabad, Gujarat, India, 380058 (“Smytten”).
OCTAVOS ENTERPRISE SOLUTIONS PVT. LTD. is engaged in the business of facilitating selling, marketing and retailing personal care, food & beverages and health care products (“Business”) through the e-commerce websites and mobile applications (“App”) both developed and owned by Octavos Solutions Pvt. Ltd. and/or its parent company, and/or its affiliates (Website and App collectively referred to as “Platform”) or events to conduct its Business
We play the role of a Data Controller when we collect and process Personal Data about you. We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller
We commit to protecting your privacy and hence our Personal Data handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including to facilitate and process payments), communicate with you, convey any promotional offers, services or updates associated with SMYTTEN, and generally maintain your accounts with us. We also use this information to customize your experience and improve SMYTTEN.
We collect personal information that you provide to us directly, such as when you register for an account, make a purchase, or contact us. This may include, but is not limited to:
We receive and store any information you provide while using SMYTTEN or give us in any other way. You can choose not to provide certain information, but then you might not be able to use SMYTTEN. We use the information you provide for such purposes, including but not limited to information about opening your account, processing your transactions, responding to your requests, and communicating with you,.
We automatically collect certain technical data when you visit the Site or use the Services, including:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies," and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily
Categories of Personal Data collected and processed by us are as follows;
Demographic & identity data
Online Identifiers and other Technical Data
Transaction Records:
We collect data related to your transactions and interactions with the Site or Services, which may include:
Geolocation Information:
If you enable location services, we may collect and process information about your geographic location, which may include:
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
We use your personal information to operate, provide, develop, and improve our products and services. These purposes include:
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and sending promotional offers.
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the SMYTTEN.
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with SMYTTEN.
We use your personal information to communicate with you in relation to SMYTTEN via different channels (e.g., by phone, e-mail, chat).
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
Service Enhancement: We may process your personal data to personalize your experience on the Site and Services, and to improve the quality of our offerings by:
Financial Transactions: We collect and use personal data necessary for processing financial transactions, including:
We are permitted to process your Personal Data in compliance with applicable laws and regulations by relying on one or more of the following lawful bases:
Where the processing is based on your consent, you have a right to withdraw your consent at any time. You may withdraw consent by contacting us. Upon receipt of your written request to withdraw your consent, consequences of withdrawal will be communicated to you and, upon your agreement, your request for withdrawal will be processed.
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make Websites & Apps work or work more efficiently, as well as to provide information to the owners of the website/ App.
We use cookies, permissions and other trackers in our website, web-based properties and mobile applications that are used to collect and process data about you so we can provide you a better online experience as well as improve our services
Below are the categories of cookies used on our website along with a description of what they are used for.
These cookies are needed to run our website, to keep it secure if you are logged on and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
Functional
These cookies are used for remembering things like:
Performance
These cookies tell us how you and our other customers use our website. We combine all this data together and study it. This helps us to:
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
We use other tracking mechanisms in addition to the above
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.
Smytten app contains third party SDKs that collect Personally Identifiable Information (PII). They use this information to better target users or provide elements of our products & services on behalf of us. These third party sites have separate and independent privacy policies.
SDKs Purpose
Links to the Privacy Policies of the third-party service providers used by our application are given below:
We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Data which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We might also disclose your Personal Data to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Personal Data to other parties:
We may disclose your Personal Data to others where it is lawful to do so including where we or they:
To whom your Personal Data may be disclosed:
We may disclose your Personal Data for the above purposes to other parties including:
Personal Data we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies and private persons, as a result of applicable governmental or regulatory inquiry, court order or other similar process. In addition, a number of countries have agreements with other countries providing for exchange of information for law enforcement, tax and other purposes.
If we transfer your Personal Data to third parties for purposes stated in this Privacy Policy, we will use best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Data is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is absolutely necessary.
We are committed to protecting your Personal Data in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Data from unauthorized access, alteration, transmission and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Data in line with our policies.
We keep the Personal Data we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Data for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Data that is no longer needed.
If you wish to delete your User Content on our Site or in connection with our mobile applications, please contact us by email at eraseinfo@smytten.com and request you to include the following personal information in your deletion request: first name, last name, user name, email address associated with our Site and/or mobile applications, your reason for deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able to process your deletion request if you are unable to provide such information to us. Please allow up to 60 business days to process your deletion request.
Our website may contain links to websites of other organizations. This privacy policy does not cover how that organization processes Personal Data. We encourage you to read the privacy policies on the other websites you visit.
The site and services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. Our website is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Data to us. We or our associates /affiliates do not knowingly collect information from minors. If we become aware that we have collected such information, we will actively take steps to delete it.
We understand that when you interact with Smytten, you have rights over your Personal Data. These rights involve providing reasonable steps to allow you to access your personal data, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of care@smytten.com
We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re- visit this page regularly to check for any updates.
In compliance with the applicable laws and regulations, the name and contact details of the Grievance Officer are provided below. The Grievance Officer is responsible for addressing any discrepancies and grievances that you may have with respect to the processing of your personal data or any violations of this Privacy Policy.
If you have any complaints or concerns regarding your personal data, please contact the Grievance Officer at:
Name: Mihir Shah
Email: nodal@smytten.com
Address: A-1410, Navratna Corporate Park, Ahmedabad
Phone Number: +91-7969501111
The Grievance Officer will acknowledge your complaint within 21(twenty-one) business days and make every effort
to resolve your complaint within 60(sixty) days of receipt.