How do I differentiate between products available on the Trial Section and Shop section of the Smytten App?

The products in Trial section can be selected using Trial Points. The curated products for user experience services and miniatures are available for supply in the Trial Section of the app, while the full-size Products are present in the shop section. Products available at Trial Section of the app can be selected and purchased using Trial Points as part of User Experience services and Products available at Shop section can be purchased on payment of consideration.

 

How many Free Trials Points do I get?

As soon as you become a Smytten User, your 6 Trials Points get activated for selecting products from Trial Section of the app.

 

I have placed an order for my Free Trials Points and Payment. When do I get the cashback points and the 6 trial points?

It happens instantaneously if you place a Prepaid order! in terms of the 100% cashback discount and Trial Points Scheme. Though don’t worry, if you have placed an order on COD, we credit your account within a maximum of 48 working hours after your order gets delivered! as per Scheme. Gives you full freedom to avail the discount under Scheme at your convenience and fulfilment of other conditions.

 

I’m Done using my Free Trials Points. How do I get more Free Trials Points?

Simple! Anytime a purchase is made from the Trial Section, the number of trial points used will be credited back to the account along with the cashback as per the 100% cashback discount and Trial Points Scheme. In case of COD Orders, your Free Trials Points will be activated post-delivery of your shop order. At any given level, maximum Trial points available by the customer would be 6,

 

How are my Trials Free when I am paying INR 235?

The Trials are free in terms of 100% cashback discount Scheme. The INR 235 you pay for your Trials, Supply of Products, Shipping is credited back into your Smytten Wallet as a cashback scheme discount. This will be discounted automatically for any Shop Order you place!

 

INR 199 + GST you pay for Trial Orders is credited back into your Smytten Wallet as cashback points. Cashback points is a discount program for Trial Orders, and you are eligible for full discount on Trial Orders or basis the option selected at the time of checkout* and other conditions). This amount reflects the maximum amount of discount eligible on purchase of Trial products, which is given in the form of post-sale discount on fulfillment of condition. Condition for being eligible for post-sale discount is that customer shall make purchases from the Shop section of the app. The quantum of post-sale discount shall be determined as follows:

 

Purchase value from shop section after discounts

Maximum post-sale discount on purchase of Trial products

Below ₹899

10% discount or wallet amount whichever lower

Between ₹899 & ₹1098

15% discount or wallet amount whichever lower

Above ₹1099

20% discount or wallet amount whichever lower

 

On becoming eligible for post-sale discount, customer shall be refunded the amount. The refund amount shall be adjusted against payment, which is due from customer to Smytten, for purchase from shop section

 

If I split my Trials into multiple orders, do I get INR 235 cashback for every Trial order?

Yes, on every Trial Order, INR 235 cashback and consumed trial points is available to the customer in terms of the Scheme.

 

How can I review the samples I have tried?

In the App Menu, visit “Trials >> My Reviews” and review your Free Trials. We love hearing from you as it helps us improve the samples on your feed!


Can I refer more friends to Smytten?

Of course! Your friends are our friends too! In the App Menu, visit Refer & Earn to view your Referral code. You can share this via your social media Apps at the click of a button!

How do I track my Order?

In the App Menu under Order history, select the Order and you will be able to track it from there. It could take up to 48 working hours before you receive your order tracking details in the application or through SMS. In case you do not receive any tracking information within 5 working days of placing your order or have any other queries, do drop us an email at care@smytten.com and we will respond to you at the earliest!


How much do I pay for Shipping?

We would like to have hassle free experience and no separate amount is charged from our users in Trials section. On purchase of Trials, you get free home delivery and receive 235 as 100% cashback points in the wallet for auto discount on your next Shop purchase. However, All SHOP Orders of value lower than INR 500 will incur an INR 50 Shipping charge. Please note that order value of INR 500 will be considered POST Wallet discount, Coupon discount and other offers. All orders above INR 500 (post wallet discount, coupon discounts etc) will have Free Shipping! YAY!


Why am I unable to place a COD order?

This rarely happens, but in case we receive an order cancellation or return request while the COD order has been shipped, the COD functionality is disabled automatically for all the future orders.

 

Do I receive a full refund after cancellation of a SHOP Order?

> After placing the SHOP order, if you have placed a TRIAL order and utilized all 6 trial points and then cancelled the SHOP Order, INR 235/- will be deducted from the total amount of your SHOP Order. 

> If your order is already processed, then the shipping fee will be deducted from the refund amount.

> If you haven't placed any TRIAL order pre cancellation of the SHOP order & your order is not yet processed, then the full amount will be refunded.

 

Do I receive a full refund after cancellation of a Trial Order?

> After placing the TRIAL order, if you have placed a SHOP order and utilized the cashback points received by placing the previous TRIAL order, respective utilized cashback will be deducted from the total refund for your Trial Order.

> If your order is already processed, then the shipping fee will be deducted from the refund amount.

> If you haven't placed any SHOP order pre cancellation of the Trial order & your order is not yet processed, then the full amount will be refunded.

 

What is Smytten Convenience Fee?

Convenience fee of 2% is levied on all prepaid transactions for trial orders on Smytten.

Convenience fee of 2% or ₹10 whichever is lower for the user will be applicable on all prepaid transactions for Shop orders. For a combined shop & trial order a convenience fee of 2% or ₹10 whichever is lower for the user will be applicable on all prepaid transactions.

This is a non refundable fee, which is levied for a smooth processing of your order, technical support and post order support.

 

What is Shipping fee on Reward section products?

A shipping fee of ₹75 is now applicable on reward section products ordered using Smytten Bucks. The same is levied for a smooth processing of your order, technical support and post order support.

 

Why is Smytten Luxe order cashback only ₹299?

Smytten Luxe cashback will be restricted to only the price of one mini combo i.e. ₹299 per order despite the total  order value.

 

Is Luxe membership fee refundable or transferable?

The membership fee is a non refundable fee and gives you access to the Smytten Luxe mini combo section for 1 year from the date of purchase. This is a non-transferable, non-cancellable membership.

 

Is the product bought at Nominal Fee eligible for Cashback?

Products bought for a nominal fee are not eligible for a wallet cashback since they were bought at a fee and are over and above the products ordered using 6 trial points.