How do I differentiate between products available on the Trial Section and
Shop section of the Smytten App?
The
products in Trial section can be selected using Trial Points. The curated
products for user experience services and miniatures are available for supply
in the Trial Section of the app,
while the full-size Products are present in the shop section. Products
available at Trial Section of
the app can be selected and purchased
using Trial Points as part of User Experience services and Products
available at Shop section can be purchased on payment of consideration.
How
many Free Trials Points do I get?
As soon
as you become a Smytten User, your 6 Trials Points get activated for selecting
products from Trial Section of
the app.
I have
placed an order for my Free Trials Points and Payment. When do I get the
cashback points and the 6 trial points?
It
happens instantaneously if you place a Prepaid order! in terms of the 100%
cashback discount and Trial Points Scheme. Though don’t worry, if you
have placed an order on COD, we credit your account within a maximum of 48
working hours after your order gets delivered! as per Scheme. Gives you full
freedom to avail the discount under Scheme at your convenience and fulfilment
of other conditions.
I’m Done
using my Free Trials Points. How do I get more Free Trials Points?
How
are my Trials Free when I’m paying INR 235?
INR 199 + GST
you pay for Trial Orders is credited back into your Smytten Wallet as cashback
points. Cashback points is a discount program for Trial Orders, and you are
eligible for full discount on Trial Orders or basis the option selected at the
time of checkout* and other conditions). This amount reflects the maximum
amount of discount eligible on purchase of Trial products, which is given in
the form of post-sale discount on fulfilment of condition. Condition for being
eligible for post-sale discount is that customer shall make purchases from Shop
section of the app. The quantum of post-sale discount shall be determined as
follows:
|
Purchase value
from shop section after discounts |
Maximum
post-sale discount on purchase of Trial products |
|
Below 799 |
15% discount or wallet amount
whichever lower |
|
Above 799 |
25% discount or wallet amount
whichever lower |
On becoming
eligible for post-sale discount, customer shall be refunded the amount. The
refund amount shall be adjusted against payment, which is due from customer to
Smytten, for purchase from shop section
If I
split my Trials into multiple orders, do I get INR 235 cashback for every Trial
order?
How
can I review the samples I have tried?
In the
App Menu, visit “Trials >> My Reviews” and review your Free Trials. We
love hearing from you as it helps us improve the samples on your feed!
Can I refer more friends to Smytten?
Of
course! Your friends are our friends too! In the App Menu, visit Refer &
Earn to view your Referral code. You can share this via your social media Apps
at the click of a button!
How do
I track my Order?
In the
App Menu under Order history, select the Order and you will be able to track it
from there. It could take up to 48 working hours before you receive your order
tracking details in the application or through SMS. In case you do not receive
any tracking information within 5 working days of placing your order or have
any other queries, do drop us an email at care@smytten.com and
we will respond to you at the earliest!
How much do I pay for Shipping?
We would
like to have hassle free experience and no separate amount is charged from our
users in Trials section. On purchase of Trials, you get free home delivery and
receive 235 as 100% cashback points in the wallet for auto discount on your
next Shop purchase. However, All SHOP Orders of value lower than INR 500 will
incur an INR 50 Shipping charge. Please note that order value of INR 500 will
be considered POST Wallet discount, Coupon discount and other offers. All
orders above INR 500 (post wallet discount, coupon discounts etc) will have
Free Shipping! YAY!
Why am I unable to place a COD order?
This
rarely happens, but in case we receive an order cancellation or return request while
the COD order has been shipped, the COD functionality is disabled automatically
for all the future orders.
Do I
receive a full refund after cancellation of a SHOP Order?
>
After placing the SHOP order, if you have placed a TRIAL order and utilized all
6 trial points and then cancelled the SHOP Order, INR 235/- will be deducted
from the total amount of your SHOP Order.
> If
your order is already processed, then the shipping fee will be deducted from
the refund amount.
> If
you haven't placed any TRIAL order pre cancellation of the SHOP order
& your order is not yet processed, then the full amount will be refunded.
Do I
receive a full refund after cancellation of a Trial Order?
>
After placing the TRIAL order, if you have placed a SHOP order and utilized the
cashback points received by placing the previous TRIAL order, respective
utilized cashback will be deducted from the total refund for your Trial Order.
> If
your order is already processed, then the shipping fee will be deducted from
the refund amount.
> If
you haven't placed any SHOP order pre cancellation of the Trial order
& your order is not yet processed, then the full amount will be refunded.