How do I differentiate between products available on the Trial
Section and Shop section of the Smytten App?
The products in Trial section can be selected using Trial Points. The
curated products for user experience services and miniatures are
available for supply in the
Trial Section of the
app, while the full-size Products are present in the shop section.
Products available at
Trial Section of the
app
can be selected and purchased using Trial Points as part of User
Experience services and Products available at Shop section can be purchased on payment of
consideration.
How many Free Trials Points do I get?
As soon as you become a Smytten User, your 6 Trials Points get
activated for selecting products from
Trial Section of the app.
I have placed an order for my Free Trials Points and Payment. When
do I get the cashback points and the 6 trial points?
It happens instantaneously if you place a Prepaid order! in terms of
the 100% cashback discount and Trial Points Scheme.
Though don’t worry, if you have placed an order on COD, we
credit your account within a maximum of 48 working hours after your
order gets delivered! as per Scheme. Gives you full freedom to avail
the discount under Scheme at your convenience and fulfilment of other
conditions.
I’m Done using my Free Trials Points. How do I get more Free
Trials Points?
How are my Trials Free when I am paying INR 235?
INR 199 + GST you pay for Trial Orders is credited back into your
Smytten Wallet as cashback points. Cashback points is a discount
program for Trial Orders, and you are eligible for full discount on
Trial Orders or basis the option selected at the time of checkout*
and other conditions). This amount reflects the maximum amount of
discount eligible on purchase of Trial products, which is given in
the form of post-sale discount on fulfillment of condition.
Condition for being eligible for post-sale discount is that customer
shall make purchases from the Shop section of the app. The quantum
of post-sale discount shall be determined as follows:
Purchase value from shop section after discounts
|
Maximum post-sale discount on purchase of Trial products |
Below ₹899
|
10% discount or wallet amount whichever lower
|
Between ₹899 & ₹1098
|
15% discount or wallet amount whichever lower
|
Above ₹1099
|
20% discount or wallet amount whichever lower
|
On becoming eligible for post-sale discount, customer shall be
refunded the amount. The refund amount shall be adjusted against
payment, which is due from customer to Smytten, for purchase from
shop section
If I split my Trials into multiple orders, do I get INR 235
cashback for every Trial order?
How can I review the samples I have tried?
In the App Menu, visit “Trials >> My Reviews” and review your
Free Trials. We love hearing from you as it helps us improve the
samples on your feed!
Can I refer more friends to Smytten?
Of course! Your friends are our friends too! In the App Menu, visit
Refer & Earn to view your Referral code. You can share this via
your social media Apps at the click of a button!
How do I track my Order?
In the App Menu under Order history, select the Order and you will be
able to track it from there. It could take up to 48 working hours
before you receive your order tracking details in the application or
through SMS. In case you do not receive any tracking information
within 5 working days of placing your order or have any other queries,
do drop us an email at care@smytten.com and we will respond to you at the earliest!
How much do I pay for Shipping?
We would like to have hassle free experience and no separate amount
is charged from our users in Trials section. On purchase of Trials,
you get free home delivery and receive 235 as 100% cashback points in
the wallet for auto discount on your next Shop purchase. However, All
SHOP Orders of value lower than INR 500 will incur an INR 50 Shipping
charge. Please note that order value of INR 500 will be considered
POST Wallet discount, Coupon discount and other offers. All orders
above INR 500 (post wallet discount, coupon discounts etc) will have
Free Shipping! YAY!
Why am I unable to place a COD order?
This rarely happens, but in case we receive an order cancellation or
return request while the COD order has been shipped, the COD
functionality is disabled automatically for all the future orders.
Do I receive a full refund after cancellation of a SHOP
Order?
> After placing the SHOP order, if you have placed a TRIAL order
and utilized all 6 trial points and then cancelled the SHOP Order, INR
235/- will be deducted from the total amount of your SHOP
Order.
> If your order is already processed, then the shipping fee will
be deducted from the refund amount.
> If you haven't placed any TRIAL order pre cancellation
of the SHOP order & your order is not yet processed, then the full
amount will be refunded.
Do I receive a full refund after cancellation of a Trial
Order?
> After placing the TRIAL order, if you have placed a SHOP order
and utilized the cashback points received by placing the previous
TRIAL order, respective utilized cashback will be deducted from the
total refund for your Trial Order.
> If your order is already processed, then the shipping fee will
be deducted from the refund amount.
> If you haven't placed any SHOP order pre cancellation
of the Trial order & your order is not yet processed, then the
full amount will be refunded.
What is Smytten Convenience Fee?
Convenience fee of 2% is levied on all prepaid transactions for trial
orders on Smytten.
Convenience fee of 2% or ₹10 whichever is lower for the user
will be applicable on all prepaid transactions for Shop orders. For a
combined shop & trial order a convenience fee of 2% or ₹10 whichever
is lower for the user will be applicable on all prepaid
transactions.
This is a non refundable fee, which is levied for a smooth processing
of your order, technical support and post order support.
What is Shipping fee on Reward section products?
A shipping fee of ₹75 is now applicable on reward section
products ordered using Smytten Bucks. The same is levied for a smooth
processing of your order, technical support and post order
support.
Why is Smytten Luxe order cashback only ₹299?
Smytten Luxe cashback will be restricted to only the price of one
mini combo i.e. ₹299 per order despite the total order
value.
Is Luxe membership fee refundable or transferable?
The membership fee is a non refundable fee and gives you access to
the Smytten Luxe mini combo section for 1 year from the date of
purchase. This is a non-transferable, non-cancellable membership.
Is the product bought at Nominal Fee eligible for Cashback?
Products bought for a nominal fee are not eligible for a wallet
cashback since they were bought at a fee and are over and above the
products ordered using 6 trial points.