After the order has been shipped from our warehouse, depending on your address our delivery partner will get the order delivered to your doorstep within 2-7 working days.
We aim to ship all products from an order together. However, certain products may be dispatched from different locations, depending on availability. You will receive notifications each time a shipment is dispatched or out for delivery, and you can track each of your shipments until it reaches you.
In a rare & unavoidable scenario, if your order has been delayed, it might be due to weather constraints or any operational/logistical issue. We’ll be working closely with the logistics team and getting it delivered at the earliest, and the updates will be available in the application on a real-time basis.
Once the order has been confirmed, the number/address cannot be changed. However, we can try providing an
alternate number or additional landmark details to our delivery partner.
Please Note: An
address can only be changed if it falls under the same PIN code.
Once your order reaches the nearest delivery hub, it is in the final delivery stage. Rest assured, the shipment will be out for delivery soon and we’ll update you once it’s out for delivery.
An OTP is sent at the time of the delivery attempt to the mobile number that was provided at the time of placing an order. If you are unable to receive the same, please connect with us via the 'Need Help' section during working hours.
The delivery OTP should only be provided to the executive when they arrive at your doorstep. In case you have to provide the OTP in your absence, please make sure the OTP is provided to the person collecting the order on your behalf. Do not share OTP with the delivery agent over a call.
If you are asked to pay an additional amount at the time of delivery, kindly do not accept the order and reach out to us immediately. We will investigate the issue and take the necessary steps to ensure that such instances do not happen again. Rest assured, we will work on resolving the situation promptly.
This is a rare scenario, but if this happens, we would request you to reach out to us immediately. As per our policy, we can look for missing shipments that are delivered without code verification, only within 48 working hours of the parcel order being marked as ‘Delivered’.
We understand that due to some unforeseen reasons, you might miss the delivery attempt. Kindly reach out to us immediately & rest assured, we will get the order delivery reattempted within the next 2 working days, you are requested to be available for the next attempt.
In case you’re still unavailable, please make arrangements for someone (family member/neighbor/security guard) to receive it on your behalf.
Unfortunately, at this moment, we do not offer this service.
We do not have access to the delivery executive's number.
We strive to serve our customers across India. However, if your area PIN code is not serviceable, we request you to wait for a while, as this might be a temporary situation. Otherwise, you can place an order at an alternate shipping address.
Currently, Smytten delivers across India only.
For any Trial order, there is no extra shipping cost. The amount being paid is a charge for the trial combo pack, which will then be added to your Smytten Wallet (except for any additional products or passes purchased). For any order placed by redeeming Smytten Bucks, a nominal shipping charge of ₹60 is applicable per order. For Shop orders, any order worth ₹500 or less, will incur a shipping charge of ₹50. While, for orders above ₹500, there is no shipping charge. Please Note: An order value of ₹500 will be considered post Wallet discount(s), Coupon discount(s), and other offers.
The fees shall be refunded back to the customer in the following cases: If an order is cancelled before being packed. If the order gets cancelled from our end due to any rare unfortunate situation or gets lost/damaged. Platform Fees shall not be refunded, if the entire or partial order is cancelled/returned by the customer.
Disclaimer on levied fees.
Fees are levied for the smooth processing of your order, technical support and post-order support & provide a hassle-free experience on Smytten. This helps us to constantly improve the platform and operations.
In order to cancel the order, you can do it through the app itself by selecting the order from the list of orders, and then clicking on 'Cancel Order' with the appropriate reason.
Please Note: An order can only be cancelled if it is in the ‘Confirmed Stage’, once the order is packed at the warehouse, it would not be possible for us to get it cancelled.
If you are unable to cancel your order(s), the order may have already been packed/shipped. If you
still do
not want the products, you may reject the order at the time of delivery by providing the
‘Cancellation Code’
which the delivery partner will provide at the time of delivery.
Please note that a ‘Cancellation Code’ is different from a ‘Delivery Confirmation
Code’.
Order ID is confirmed once our bank receives the payment from your end. However, this is a rare case
scenario that happens due to unforeseen reasons, where the amount is deducted from your end but not
received
at our end.
In such a case, the amount will be credited back to your payment source account in the next 24
hours.
We request you to wait until then, if still it doesn’t, please reach out to us in the ‘Need Help’
section
with the screenshot of your payment confirmation.
To facilitate the tracking of your order payment, kindly reach out to us with the necessary details:
date of transaction, transaction ID, amount, and mode of payment (Paytm, Debit Card, Net Banking,
etc.).
Additionally, please provide your registered mobile number and email address to enhance the process.
The cancellation of an order is an irreversible process, thus we will not be able to place it again. However, you can still place a new order
This is a rare yet unfortunate situation, where due to an operational issue, your order got cancelled. Please contact us at the ‘Need Help’ section for any further assistance.
We do not charge a cancellation fee on any Trial Order or Shop orders below ₹5000. For a Shop order of ₹5000 or above that is cancelled/returned, a cancellation fee of 2% is applicable and will be deducted before processing the refund of the order.
For any cancelations, the refund is processed immediately & should be reflected in your source
account
through which the payment was made.
If you have returned an order, the refund process will be processed as soon as the order is marked
as
returned.
Please Note: After the refund is processed, it shall take 5-7 working days for the amount to reflect
in your
account.
The refund will be credited back to your payment source account only. (For Ex: If a credit card was
used to
place the order, the refund will be processed to the credit card only)
You can find all the details in the respective statement of the mode of payment.
The refund details will also be visible in the app, under the respective order.
No, after placing the order, you would not be able to modify it. We request that you cancel and place a new order if any changes are required.
Please be aware that if an order with Smytten vouchers/extra trial points utilized, is cancelled, the same would be considered as already used and cannot be redeemed again.
If you had selected COD as your mode of payment, then any refund that you shall be eligible for will be processed through a 100% secure transaction link that will be sent to your registered contact number. Rest assured, the payment portal is completely secure and safe.
You can raise a concern through the app itself by choosing the order from the list of orders, &
selecting
the concerned product.
Be sure to attach photos of the concerned products, the delivery box, and the shipping label pasted on
the
box.
Please Note: Requests shall not be considered if the product is discarded, already used, or damaged due to misuse. We will also be unable to accept any request if the product is ordered by mistake or does not meet your expectations.
The concern-raising window is open for 5 days after the delivery. If you are unable to do so during that time, please reach out to our experts from the ‘Need Help’ section.
Be assured, our team will provide an update within 24 to 48 working hours.
For any Trial Order, only one request can be raised. Please ensure to select all the impacted products
while
raising the request.
For any Shop Orders, you can raise requests on the individual products, hence, we would request you to
provide all the details in one go.
If in a rare situation, the order arrives in a tampered condition, and you have accepted it, then you
are
requested to record an unboxing video, which is unedited and shows the box from all sides before opening
&
shows each product received clearly. After recording the video, reach out to us through the ‘Need Help’
section.
In future, we request you to reject such parcels by providing the ‘Cancellation Code’ to the delivery
executive, this will help in avoiding any unwanted issues with your order.
If the team identifies and confirms any discrepancy in the concerned product based on the initial raised request, trial points or a refund can be provided. Trial products cannot be returned/exchanged.
You will only be able to open the parcel once it is delivered, as we do not offer an open delivery system. However, for your satisfaction, you can always make an unboxing video and share it with our experts, in case of any discrepancy.
The gift item in the Shop section will be dispatched once the main item(s) has/have been successfully delivered. This might happen when the gift items are being dispatched from a different source.
Each member of Smytten has a unique referral code that can be shared with family/friends who do not have
a
Smytten account already. The new member who is signing up needs to manually enter the code at the time
of
signing up only.
Once the sign-up is complete, you will be rewarded with 20 Smytten Bucks for each referral.
When the referred member places their first trial order, you will receive 200 Smytten Bucks in your
account
upon successful delivery of the order. However, the order should be placed in the same calendar month of
account creation.
You will be eligible to refer up to 10 people within a month to qualify for the Referral Reward.
Smytten Bucks are a virtual currency that you can use to redeem exciting rewards from the finest premium
brands available on Smytten.
Please Note: This virtual currency is only redeemable on the Smytten App.
Currently, you can earn Smytten Bucks by having a successful referral, or by providing your valuable
feedback on the products purchased from the Trial/Shop section.
We also offer ways to earn Smytten Bucks, by completing simple activities. This may differ from user to
user. To check this, simply go to the ‘Earn Bucks’ section in ‘Rewards’ and check out the ‘Additional
ways
to earn Smytten Bucks’.
Please Note: In a calendar month, one user cannot earn more than 2200 Smytten Bucks, through one or all
ways
of earning Smytten Bucks.
After earning at least 500 Smytten Bucks, you will be eligible to redeem it either for a Discount
Voucher or
any product(s) from the Reward Catalog.
Rewards Catalog is a range of curated mix of trial & shop products, from the best of brands for you to
#TrySomethingNew every day.
Discount Vouchers unlock the possibility for you to get an extra discount over and above the existing
product-level offers already running.
Please Note: The Smytten Bucks will have a validity of 1 year after being credited, so make sure to use
them
before that!
Apart from the Smytten Bucks utilized, for a referral order, a nominal shipping charge of ₹60 is applicable per order.
In such a case, unfortunately, you will not be eligible to earn any Smytten Bucks. Hence, it is advised to make sure the code is being applied at the time of registering itself.
Smytten Bucks cannot be transferred to any other person’s profile or any bank account. You can utilize it by redeeming it from our “Rewards” section.
As soon as you become a Smytten member, we reward you by activating your 6 Trial Points which you can
use to
try out an amazing range of products across different categories.
That's not all, you will get the entire amount paid (except for any additional products or passes
purchased)
as cashback in Smytten Wallet. The wallet amount can be utilized to get an additional discount on an
order
from the Shop section.
After a purchase, for any prepaid order, the Trial Points and Smytten wallet cashback will be credited
instantly. For a COD order, the Trial Points and Smytten wallet cashback will be credited to your
account
once the order has been delivered.
Please Note: A product is available for trial only once.
Our concept is to provide a platform for our customers to try different products across a wide range of categories, check whether they suit their needs, and accordingly make the purchase decision. Our policy provides a trial of 1 product only once.
The wallet amount is credited based on the final amount paid (except for any additional products or passes purchased). Hence, if a coupon is used, the amount will be credited after deducting the coupon discount.
For any Trial Order placed, all users are eligible to receive wallet cashback equal to the Trial Order
value
(except for any additional products or passes purchased).
This cashback will be credited instantly to the user’s account in prepaid orders, and within 48 hours of
successful delivery for COD orders.
Your Smytten Wallet has an automatic expiration period of 60 days.
The Smytten Wallet amount is non-transferable. You can only utilize the amount by placing an order from
the
Shop section, which will be discounted with the overall order value.
The Smytten Wallet amount usage depends on the total order value (after deducting the ongoing promotions
on
products).
If the cart value is less than ₹999, 7.5% of the cart value can be applied as a Wallet Discount.
If the cart value crosses ₹999, 12.5% of the cart value can be applied as a Wallet Discount.
Smytten Luxe is a unique luxury trial concept. It includes perfectly curated trial combos from the top global luxury brands available on Smytten. You can choose one or more of these trial pack combos to dive into the world of self-indulgence.
After activating the Luxe membership, you can explore and try these premium trials until 1 year from the activation date.
You will receive ₹299 cashback to your Smytten wallet with every Luxe order irrespective of the total order value.
Once you become a Luxe member, you cannot cancel the membership, and it is non-refundable.
In this case, you need to reach out to us from the ‘Need Help’ and our team will help you.
This might be a rare scenario due to some server issues. We would request you to try again after a while. If the issue persists for long, we request you share a short screen recording of the issue being faced by you, and we will guide you through it.
As per our One-User-One-Device Policy, a device cannot have more than 1 account logged in. Hence, we request you to log in with your initially registered account only.
To view your Trial Points, please empty your cart and reopen the application. The points should have been restored. We would also recommend you keep your Smytten application updated to the latest version to enjoy a seamless experience.
You can add a new address/contact number through the app itself by selecting ‘My Saved Address’ in your
account, and then following the steps to add a new address.
Also, don’t forget to click the checkbox of “Make this my default address”, if you wish to make it one.
On the checkout page, after adding products to the cart, you can change the address and contact number for that particular order.
This is a highly unlikely situation. However, all the promotions and incentives are subject to availability. If this happens, we request you to reach us out through the ‘Need Help’ section, we will be providing the best alternative for the same.
Our offers are specially curated for all the different user types. Hence, there might be a slight chance of variation among two distinct users. But, we certainly say that the more you #Try, the better and more exciting our offers/rewards will get for you.
This may happen due to the non-serviceability of the COD payment option by the delivery partner, or if
any
previous COD order is returned/cancelled.
In such a situation, please use a prepaid mode of payment.
We are always available to listen to your concerns and feedback. Please chat with us or write to us from the ‘Need Help’ section.
At this time, we do not provide any services via calls. Please reach out to us through the ‘Need Help’ section only. Be aware of the fraudulent activities in the name of Smytten.